Help Centre

Frequently Asked Questions

Q. Who are The National College?

We are a multi award-winning provider of video CPD bringing essential knowledge to busy school leaders, fast.

Q. What do The National College do?

We provide engaging CPD in a high-quality video format on the latest practice, policy and research, working with some of the leading experts in education.

Q. How do The National College deliver CPD?

All of our CPD is delivered through a high-quality video format, accessible through our state-of-the art Learning Hub.

Q. Who do The National College provide CPD for?

We provide CPD for everyone. We truly believe that CPD should be accessible to all, regardless of budget, and work to provide the essential knowledge that all schools require without the need for costly travel and hotel expenses, saving you both time and money.

Q. Who do The National College work with?

We work with some of the leading experts in education. From inspectors and government advisors to senior leaders and university professors, we ensure our CPD is produced to the highest standard.

Q. What CPD topics do The National College cover?

Our core topics are broken down into Ofsted, Safeguarding, Leadership, Mental Health, RSHE, Teaching and Research.

Q. How can I contact The National College?

If your query relates to support, you can contact us via email on support@thenationalcollege.co.uk. If it’s account related, our email is accounts@thenationalcollege.co.uk. For all other general queries, our email is enquiries@thenationalcollege.co.uk. Alternatively, you can call us on 0800 368 8097 or write to us at National Head Office, The National College, 80a Oswald Road, Scunthorpe, North Lincolnshire, DN15 7PA

Q. Can I work with The National College?

Of course. We are always looking to expand our panel of experts. If you feel you have the necessary expertise and breadth of experience, please get in touch with us.

Q. What memberships do the National College offer?

The National College offer 3 membership options for schools – Topic, Leader and School. Each one provides a different level of access to our webinars and our Learning Hub.

Q. What do I receive with a ‘Topic’ membership?

With a Topic membership, you will be able to: · Search, browse and stream all of our current and future webinars in your chosen topic area. · Quickly find all the CPD you have started, completed, wish to continue or watch again. · Download certificates every time you successfully complete your training. · Receive instant alerts on new webinars added to the library on your chose topic · Vote for new webinars you would like to see featured · Access the Learning Hub anywhere, anytime on any device

Q. What do I receive with a ‘Leader’ membership?

With a Leader membership, you will receive all that a Topic membership provides however you will have full access to our complete library of webinars. You will also be able to receive alerts on every new webinar added to the library, from any topic area.

Q. What do I receive with a ‘School’ membership?

A school membership provides school leaders with the ability to roll out CPD learning to everyone with an unlimited number of users able to access our Learning Hub. School leader will be able to monitor and track whole school learning, access reports and download staff certificates.

Q. How much will it cost me to become a member?

Our Topic membership is £250 per annum. Our Leader membership is £500 per annum and our School Membership starts from just £745 (dependent on school size). Our membership options represent significant value and savings for schools on time and money spent travelling or hosting costly training courses.

Q. How do I become a member of The National College?

Once you have chosen the membership that you feel is right is for you, all you have to do is register your details and provide your payment information in order to be able to access all of the webinars consistent with your choice.

Q. How do I log in to the platform?

After you have chosen your webinar and/or decided on a membership option, once we have received payment, you will receive an email with the login details which you can use to enjoy unrivalled video CPD.

Q. I’ve paid for a webinar, what do I do next?

You will receive an email from us confirming your login details which you must use to gain access to your webinar.

Q. How long does the training/webinars take?

Most of our webinars last between 45 minutes and 1 hour.

Q. How do I access my training record?

Once you have logged into the Learning Hub, you can access all your previous training record in the CPD Report area.

Q. Who will get access to the training?

This will be dependent on the level of membership chosen. An individual webinar will only be available to the individual who has purchased it. Similarly, both Topic and Leader memberships are only available to one user. A School membership provides full access to all webinars to an unlimited number of users.

Q. Where does the training take place?

All training takes places online, streamed via high-quality video CPD.

Q. On which devices can I access the training?

All of our training webinars have been produced and formatted so that they can be watched on any device, whether PC, laptop, tablet or mobile phone

Q. How do you ensure the webinar topics are relevant to me and my school?

All of our webinar topics are produced in line with the latest policy, practice and research and voted for by YOU. This means our service is responsive, relevant and guaranteed to meet your needs.

Q. Is the training for all staff or the senior leadership team?

Our CPD is available to all staff. Some of our webinars will be more role specific than others and may not be relevant to certain positions however anybody can access our webinars if they feel they would benefit from watching.

Q. How do I find what I want?

You can easily browse, search and filter all of our webinars on our website as well as being able to sort by what new CPD we’ve recently added.

Q. How much does each webinar cost?

Each individual webinar costs £50 (exc. VAT).

Q. How do you choose which webinars to produce?

We have a team dedicated to researching and keeping abreast of the latest in educational news across our key topic areas as well as liaising closely with our panel of experts and constantly asking for your feedback on what matters to you the most.

Q. How many times can I watch the same webinar?

An unlimited amount of times. Once you have purchased that webinar, you can then view and return back to the webinar as many times as you want.

Q. Can I pause and return back to webinars at a later stage?

Yes. You can manage all your webinars through your Learning Hub and the My CPD area.

Q. What is a webinar?

A webinar is an online version of a seminar. The National College webinars can be streamed on any device, anywhere in the world as long as the device is connected to the internet.

Q. I’ve forgotten my password. How do I reset it?

Please go to www.thenationalcollege.co.uk/login and click ‘Forgot Your Password?’. Enter your email address to send the password reset link.

Q. How do I log in to the platform?

After you have chosen your webinar and/or decided on a membership option, once we have received payment, you will receive an email with the login details which you can use to enjoy unrivalled video CPD. To login moving forwards, please go to www.thenationalcollege.co.uk/login and enter your details.

Q. My webinar keeps buffering

Please first ensure that you are using a compatible browser (Google Chrome or Firefox) and that your device is running at a good speed, with a stable internet connection. If your device still continues to have buffering issues, please try on another device or browser to resolve the issue. Our webinars are available on any device, including Smartphones.

Q. My webinar won’t load

If you’ve clicked to start your webinar and received a blank screen with a cross in the top corner- please ensure that you are using a compatible browser (Google Chrome or Firefox) and that you do not have the website www.vimeo.com blocked. If this website is blocked, please have it unblocked by your school to watch our webinars.

Q. I can’t find a resource I’m meant to be accessing, or it’s saying this is ‘forbidden’.

Please email support@thenationalcollege.co.uk with your name, email address on the account, and the resource you’re having trouble with.

Q. My course won’t let me move onto the next unit

Please make sure that the video / course on the current unit has played all the way to the end, and then select the next module from the menu on the left hand side of the course.

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